Expo 2020, held in Dubai, was the largest World Expo at the time, bringing together 25 million visitors from 180 nations over six months. It was also the first World Expo in the Middle East. EPG played a crucial role in this historic event, having been appointed as the Operations Consultant by the Expo organising committee in April 2016. 

Throughout the engagement, EPG provided complex planning and delivery services across various project areas, setting the foundations for Expo’s successful operational delivery. 

Key consultancy projects included: 

• Operational Review & Gap Analysis of the Event Master Plan 

• Development of site-wide Event Operations plans and functional area strategies 

• Creation of Concept of Operations documents 

• Business Case development for Contact & Visitor Information Centres 

• Accessibility and Inclusion Strategy development 

• Temporary overlay commodity specification packages 

EPG delivered these services through a global team of industry specialists in key operational areas, including: 

• Accreditation 

• Catering, Cleaning & Waste 

• Guest Services 

• Logistics 

• Security 

• Transport 

• Zone Operational Management 

This expert team completed a series of detailed infrastructure design reviews across the site to ensure operational validation, and to assess and identify value engineering opportunities. The review included all of the Expo 2020 iconic infrastructure projects including: 

• Al Wasl Plaza  

• Mobility / Sustainability / Opportunity Districts 

• Sustainability & Mobility Pavilions 

• Dubai Exhibition & Conference Centre  

• The Public Domain 

• Emergency Services facilities.